Privacy Policy

Urbantonic (“we”, “our”, “us”) is committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA). This policy explains how we collect, use, store and protect your personal information when you use our website or services.

By using this website, you agree to the terms of this policy and our website disclaimer.

We may collect:

• Contact Information – name, email address, phone number and details you submit through contact or quoting forms.
• Service-Related Information – information required to fulfil your event hiring needs.
• Website & Marketing Data – IP addresses, browsing behaviour and device details from analytics tools.

Your information may be used to:

• Provide and manage our services.
• Respond to enquiries and prepare quotes.
• Improve our website and marketing activities.
• Communicate with you regarding bookings or updates.

By providing your personal information, you consent to us processing it for the purposes stated above.

Under POPIA, you have the right to:

• Access and request correction or deletion of your personal data.
• Withdraw consent for marketing at any time.
• Object to processing for direct marketing.

To exercise these rights, contact us at info@urbantonic.co.za.

We do not sell your personal information. We may share it only with:

• Trusted service providers and suppliers needed to deliver your event.
• Analytics and marketing platforms (e.g. Google) for performance tracking.

We take reasonable technical and organisational measures to protect your data. Information is retained only for as long as necessary to fulfil its purpose or comply with legal requirements.

Our website uses cookies to enhance your browsing experience and for analytics. By using our site, you consent to our use of cookies.

• All content on this website is for general information purposes only and may change without notice.
• We make every effort to ensure accuracy but do not guarantee completeness or reliability.
• Urbantonic is not liable for any loss or damage resulting from reliance on website content or from using linked third-party sites.

Unless otherwise stated, all text, images, graphics, and designs on this website are the property of Urbantonic and may not be reproduced without written permission.

This policy is governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

We may update this policy from time to time. Please check back periodically to ensure you are aware of the latest version.

23 Estmil Road, Diep River, Cape Town, South Africa
Tel: 021 447 1729
Email: info@urbantonic.co.za